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كتاب الدليل العملي للتحسين المستمر للعمليات باستخدام الادوات السبع لادارة والتخطيط

Mohammed

الدليل العملي للتحسين المستمر للعمليات باستخدام الادوات السبع لادارة والتخطيط

تأليف : محمد أحمد عيشوني

سلسلة إصدارات المجلس السعودي للجودة - دار الأصحاب للنشر والتوزيع

لقد بات مؤكدا اليوم أن منهجية إدارة الجودة الشاملة هي الركن الأساس وحجر الزاوية لنماذج التميز المؤسسي الي تسعى من خلالها المنظمات إلى تحقيق أعلى مستويات التميز في الأداء وكسب ولاء عملائها من خلال تقدم منتجات وخدمات تفوق ‏ الجو التنافسي الذي يتسم به قطاع الأعمال وما يترتب عليه من ضغوطات ومشاكل بات من الضروري تزويد القيادات العليا والمتوسطة وجميع العاملين في المنظمات بأدوات عملية وتقنية تساعدهم في عملية التحسين المستمر للعمليات ‎Continuous Process Improvement‏ حل المشاكل ‎Problem Solving ‏ و تحقيق التميز في الأداء ‎Organizational Excellence توفر منهجية إدارة الجودة الشاملة كم هائل من الأدوات والتقنيات صنفها منظروا الجودة وعلمائها إلى ثلاثة مجموعات رئيسية، هي: الأدوات السبع الأساسية للجودة (‎(The Seven Basic Quality‏ والمعروفة بالسبع الروائع والمتمثلة في الأدوات التالية : خرائط التدفق، وقوائم الإختبار، وخليل باريتو، والمدرج التكراري، ومخطط السبب والنتيجة، و مخطط التبعثر وخرائط المراقبة. للإشارة فإن هذه الأدوات فعالة جدا في عمليات التحسين المستمر وحل المشاكل في حالة توفر بيانات عددية عن العملية والمنتج أو الخدمة.

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Mohammed

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